1. Conditions and restrictions on the provision services

Geographical scope: we only provide services within the country.
Holidays will be specifically announced on the official fanpage of poseidoncruise.net

2. Cancellation policy

Normal hour cruise ticket

• Cancellations made more than 4 days prior to the departure date will incur a 50% total price.

• Cancellations made 2 to 4 days prior to the departure date will incur a 70% total price.

• Cancellations made within 2 days of the departure date are non-refundable.

Fireshow hour ticket and ticket with dinner (Combo ticket)

• Cancellations made more than 5 days prior to the departure date will incur a 50% total price.

• Cancellations made 3 to 5 days prior to the departure date will incur a 70% total price.

• Cancellations made within 3 days of the departure date are non-refundable.

Note:
In case the cruise cannot depart due to bad weather or any other reason, we will refund the customer.

3. Obligations of the website poseidoncruise.net and customers during the transaction

a. Obligations of the website poseidoncruise.net

• Providing the correct service.
• Providing the correct number of services.
• Contact customers directly when problems arise such as: insufficient or no goods or services.

b. Customer obligations

• Provide complete information for the website poseidoncruise.net to provide services such as: email, phone number.
• Notify the website poseidoncruise.net when problems arise such as: canceling services. Changing information such as email, address, phone number, etc.