La Muse Day Cruise (Indochina Junk)
Over 15 days
Free of charge.
4-15 days
30% of total booking.
Within 72 hours
50% of total booking.
No-show
100% charge.
Booking information
Cancellation Policy
Review the cancellation terms for each cruise before completing your booking.
Cruise-by-cruise terms
Cancellation terms by cruise
Ambassador Day Cruise (Cruise II)
Groups under 10 pax
50% charge if canceled 1-3 days before departure.
Groups 10-20 pax
50% charge (4-7 days) or 100% charge (1-3 days).
No-show
100% charge.
Dolphin Halong Cruise
High Season
100% charge if canceled within 6 days.
Low Season
100% charge if canceled within 48 hours.
No-show
100% charge.
JadeSails (Luxury Day Cruise)
Groups over 20 pax
100% charge if canceled within 30 days.
Groups 5-10 pax
100% charge if canceled within 10 days.
Groups under 5 pax
100% charge if canceled within 5 days.
No-show
100% charge.
Important information
Conditions and Restrictions of Service Provision
Geographical Scope
Our services are provided within Vietnam only.
Holiday Announcements
Special holiday schedules and service updates will be announced on the official fanpage of Ha Long Sailing.
Shared responsibilities
Responsibilities During Transactions
Responsibilities of Ha Long Sailing
- Provide the correct services as described on the website.
- Ensure the correct number of tickets or services booked by the customer.
- Contact customers promptly if any issues arise, such as service unavailability or booking problems.
Customer Responsibilities
- Provide accurate and complete information required for booking, such as email address and phone number.
- Notify Ha Long Sailing promptly if any issues occur, such as service cancellation or changes to personal information (email, address, phone number, etc.).
